Privacy Policy

Your Privacy is Important to Us
At Luna Eyewear, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, make a purchase, or engage with our services.

1. Information We Collect
We may collect the following types of personal information when you visit our website or make a purchase:

  • Personal Identification Information: Name, email address, phone number, and shipping address.

  • Payment Information: Credit card details and billing address, which are processed through secure payment gateways.

  • Order Information: Purchase history, product preferences, and other details necessary to fulfill your order.

  • Website Usage Information: We may collect data regarding how you interact with our website, including IP addresses, browser types, operating systems, and browsing activity through cookies or other tracking technologies.

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and fulfill your orders, including delivering products, handling returns, and offering customer support.

  • To communicate with you about your orders, promotions, and other updates related to our products and services.

  • To improve our website and services based on your feedback and usage patterns.

  • To comply with legal obligations and prevent fraud.

3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share your personal data with third parties in the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist with payment processing, shipping, and order fulfillment. These providers are required to protect your information and use it only for specific tasks related to your order.

  • Legal Compliance: We may disclose your personal information when required to do so by law, such as to comply with a court order or a regulatory authority.

4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure payment processing services, encryption, and firewall protection. However, no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver personalized content. Cookies are small text files stored on your device that allow us to remember your preferences and improve your experience on our site.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.

6. Accessing and Updating Your Information
You have the right to access, correct, or request deletion of your personal information held by us. If you would like to update your information or have any concerns about your data, please contact us at info@lunaeyewear.com.au

7. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting requirements.

8. Third-Party Websites
Our website may contain links to third-party websites for your convenience. These websites are not operated or controlled by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the updated version will include the date of revision. We encourage you to review this policy periodically.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Luna Eyewear
Address: 151 Greville Street, Prahran VIC 3181
Email: info@lunaeyewear.com.au
Phone: (03) 9533 8998